Cihan University-Erbil Journal of Humanities and Social Sciences <p><em><span style="font-weight: 400;">Cihan University-Erbil Journal of Humanities and Social Sciences </span></em><span style="font-weight: 400;">(CUEJHSS) is a biannual academic journal published by the Cihan University-Erbil. CUEJHSS a periodical journal publishes original researches in the Arabic, Kurdish and English langauges, and in all areas of Social Sciences, including Humanities, Economics, Law, etc.CUEJSS is a Peer-Reviewed Open Access journal with Creative Commons Attribution Non-Commercial No Derivatives License 4.0 (CC BY-NC-ND 4.0). CUEJHSS provides immediate, worldwide, barrier-free access to the full text of research articles without requiring a subscription to the journal, and has no article processing charge (APC). CUEJHSS applies the highest standards to everything it does and adopts APA citation/referencing style. CUEJHSS Section Policy includes Original Research Articles.</span></p> Cihan University-Erbil en-US Cihan University-Erbil Journal of Humanities and Social Sciences <p>Authors who publish with this journal agree to the following terms:<br>1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License [CC BY-NC-ND 4.0] that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.<br>2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.<br>3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).</p> Applying Talent Management Practices by Management Involvement <p>Talent management has become more important because of a growing recognition that it helps to drive corporate performance, even though the exact impact is hard to quantify. This research focuses on the impact of management involvement on the nourishment of talent management in organizations. The research problem explains the role of management if any in improving the talent management concept in the organization. This research used a qualitative approach based on secondary data. The data was collected from previous study literature, textbooks, and scientific journals. The result of this research showed that good talent management consists of comprehensive development programs. Also, CEOs who maintain a focus on effective talent management strategy will find their organizations better prepared for today’s challenges and the inevitable but unknown opportunities for the future. This research contributes to filling the knowledge gap by reviewing the impact of senior management on talent management.</p> Sahar J. Fatah ##submission.copyrightStatement## 2019-06-01 2019-06-01 3 1 1 6 10.24086/cuejhss.v3n1y2019.pp27-32 The Role of Electronic Payment Methods in Facilitating Money Transactions in Erbil City <p>The emergence of e-commerce has created new financial needs that in many cases cannot be effectively fulfilled by the traditional payment systems. All interested parties are exploring various types of the electronic payment system and issues electronic payment system and digital currency. Therefore, I conducted research on the availability and variety of electronic payment methods in Erbil city, to see the extent of using them in financial transactions. The sample of the research included three banks (Cihan, RT, Byblos). The distributed questionnaires were 40 and collected just 31 were valid to statistically analysis. The questionnaire was designed according to the five-dimensional Likert scale. The SPSS program was used for statistical analysis to extract results Based on the results, the following the most important conclusions were achieved. The results showed that banks have a great interest in electronic payment methods to attract customers and improve customer services. Electronic payment methods are limited only to customers who have a good ability to handle the Internet.&nbsp;According to the results, we made a number of recommendations: Banks should pay attention to issuing new and modern electronic payment methods to attract new customers and follow developments in global markets. Banks and other specialized organizations should conduct awareness programs for clients on the importance and ease of using electronic payment methods in financial transactions in local and international markets.</p> Dina A. AL-Saji ##submission.copyrightStatement## 2019-06-01 2019-06-01 3 1 7 14 10.24086/cuejhss.v3n1y2019.pp7-14 Proposed Statistical model for Scoring and Ranking Sport Tournaments <p>A class of modification is proposed for calculating a score for each Player/team in Unbalanced Incomplete paired Comparisons Sports Tournaments. Many papers dealing with Balanced Incomplete Paired Comparison Sports Tournaments with at most one comparison per pair have appeared since 1950. However, little has been written about unbalanced situations in which the player /the team (object) ( j ) plays unequal number of games against the player/the team( m ) in a tournament, and the results of all games can be summarized in a Win-Lose matrix Y = { Yjm } , where Yjm = 1,0,1/2, respectively, according to as the player or the team ( j ) wins, losses or draws against the player or the team (m ). Published papers by Ramanujacharyulu (1964), Cowden, D.J. (1975), and David, H. A.(1988) have concentrated on the problem of converting the results of unbalanced incomplete paired comparison tournaments into rank with little consideration of the main relative ability on each player or team. We suggest (modification) another way of quantifying the outcomes of the games/tournaments, in particular, ratings on a scales, 0 to 5, 1 to 10 .ect. It is important to consider not only the vector Vj(d) or the vectors Sj, in scoring and ranking the k teams in such tournaments, but also the vector Zj, where Zj = Sj + SjRj, to take into account the ratio of the relative ability of each team ( Rj ). The proposed modification helps to introduce these methods for use in comparisons/games (tournaments), where the player/team are quantified on a special scale. e.g. 0-5, 1-10, ..etc. We conclude the following:- The scores stabilized to three decimal places at iteration 2 in Cowden’s method Vj(d) .see table(1.4). The scores stabilized to three decimal places at iteration 2 in David’s method Sj , and it’s modification Zj. The proposed modification (Zj) has the advantage of removing ties from David’s method (Sj), and hence it is the best method.</p> Abbood M. Jameel ##submission.copyrightStatement## 2019-06-01 2019-06-01 3 1 15 19 10.24086/cuejhss.v3n1y2019.pp15-19 Reciprocal Leadership Influence on Organizational Change <p>The devastating effect of the crisis of 2011 on Syrian tourism industry was enormous; this led the industry's hoteliers to shift their attention to different strategies and organizational change to regain the business lost from such crisis. This research introduces the concept of reciprocal leadership as an effective tool in implementing organizational change in Dama Rose Hotel post-Syrian crisis of 2011. We presented the research problem in the following question: Do the dimensions of reciprocal leadership have any role in the success of managing the process of organizational change? The research used a qualitative approach; the primary data was composed of a questionnaire distributed to 65employeesworking at Dama Rose Hotel located in Damascus, Syria. The secondary data was composed of scientific journals, website, and textbooks.&nbsp; The outcome showed a positive relationship between reciprocal leadership dimensions on the process of managing the organizational change in the hotel, and there was a positive relationship between reciprocal leadership and organizational change.</p> Aram H. Massoudi Sameer S. Hamdi ##submission.copyrightStatement## 2019-06-01 2019-06-01 3 1 20 26 10.24086/cuejhss.v3n1y2019.pp20-26 A Study on the Perceptual Relationship between Overtime and Output at Private Universities <p>The overtime is an extra effort to ensure that the job or duty is completed. In private universities, overtime is needed to cover all hours of the courses and this may affect in a good or bad way on the lecture "depending on the number of extra hours".&nbsp;&nbsp;This research highlights the importance of overtime and how it affects the performance of private universities. The (SPSS) program has been used to analyze the data. 34 questionnaire papers were obtained out of 40 have been distributed on employees at Knowledge University. The study found that there is a strong relationship between employees' Productivity and factors (Wages, Environment and Health, Job content and IT skill). Moreover, there is a weak relationship between Employees' Productivity and factors (Work Arrangement, Stress– Satisfaction).</p> Yazen N. Mahmood Manaf B. Raewf Zaid S. AL- Hamadany ##submission.copyrightStatement## 2019-06-30 2019-06-30 3 1 27 31 10.24086/cuejhss.v3n1y2019.pp27-31 Figuring out the Varieties in Reporting News with an Eye on Translation and Semiotics <p>Although most of the people focus on the written message and forget about other non-verbal messages, some researchers keep looking for other signal that might send some messages but are stronger enough to affect the readers. This research is an attempt to figure out the size of the blackout that we experience in the world concerning reporting&nbsp; news.&nbsp; The reasons behind such vagueness are the factors encompassed in delivering the news &nbsp;like the translator’s viewpoint and signs translation.&nbsp; The semiotic approach has been used to shed light on these elements and to raise the attention of readers before taking every little news guaranteed.</p> <p>&nbsp;</p> Huda Y. Abdulwahid ##submission.copyrightStatement## 2019-06-30 2019-06-30 3 1 32 36 10.24086/cuejhss.v3n1y2019.pp32-36 Estimating Factors Affecting the Sustainable Environmental Development <p>An issue of Sustainable Environmental Development has occupied a wide range of interests of researchers and economists in some developing countries. The environmental issues are tightly linked to the development policies and the environmental grasp is no longer a matter of social welfare, but rather is a matter of economical; social and human dimensions. The research displays a concept of sustainable development, then estimating the impact of two variables: the economic development and the bio-ecological system on the sustainable development of some countries, including Iraq according to the fact that “increasing demand for foods and products in these countries has led them towards the intensive usage of natural resources which has, eventually, impairs the rates of development and contributes in the deterioration of bio-ecological system and impairs the sustainable development.&nbsp;The results of the analysis showed that the environmental ecosystem variable has a greater impact on sustainable environmental development than the economic development variable, which means that the environmental situation of some countries, especially the developing countries, continue to deteriorate, requiring all specialists and governments to make efforts to preserve the ecosystem for future generations.</p> Ali Sh. Ahmed ##submission.copyrightStatement## 2019-06-30 2019-06-30 3 1 37 42 10.24086/cuejhss.v3n1y2019.pp37-42 The Factors Affecting CRM Implementation at DHL Company in Baghdad, Iraq <p>Customer relationship management, CRM, has the ability to achieve success and growth of enterprises in the present time’s environment of broad competition and rapid technological development. CRM helps organizations to know the customers well and to establish sustainable relationships with them. The main goal of this study is to investigate the factors affecting CRM implementation at DHL Baghdad. To achieve this goal and considering the research model, four hypotheses were formulated, and the required data was collected through a structured questionnaire. The data was quantitatively analyzed using SPSS 17. According to the findings derived from the data analysis, the researchers concluded that the first factor (technology) has a positive and significant influence on CRM implementation. While, the other three factors (human resource, knowledge of CRM and knowledge management) had an insignificant but positive influence on CRM implementation. Thus, H1 was supported, while H2, H3 and H4 were partly supported.</p> Qusay H. Al-Salami Ibraheem A. Saadi Zaid T. Sawadi Rabeea K. Saleh ##submission.copyrightStatement## 2019-06-30 2019-06-30 3 1 43 51 10.24086/cuejhss.v3n1y2019.pp43-51