Managing the Total Quality Management System in Iraqi Universities
A Case Study of Cihan University-Erbil
Abstract
Many of the Iraqi universities, as well as the universities of the Kurdistan Region, have clearly begun to use the Total Quality Management system, but a set of both theoretical and practical obstacles awaited them, through the presence of laws and instructions that contradict the quality system. This study aimed to clarify the concepts of quality, standards and methods of their application, and the importance of including them in all aspects of the institution and the university. And that is by answering the following question (What is the best way to overcome the obstacles to the application of the total quality system in Iraqi universities?). A questionnaire consisting of 52 items distributed on 8 main axes was used, and from the results of the research, the leadership and communication axes are of the highest quality, and the machines and equipment axes need more attention by the administration, while the rest of the axes were within the model range. In light of the results, some recommendations were developed, the most important of which is to strengthen the role of educational and academic institutions in adopting and developing local or regional standards, in addition to updating local laws and decisions to match the international quality assurance standards for the educational sector.
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